Are You Really Getting the Most from Your EV Charging Network?
You’ve invested in EV charging — but is your system truly delivering the value you expect?
- How reliable and efficient is your network?
- Are your drivers genuinely satisfied with their charging experience?
- Can you prove its performance with data, not just assumptions
If you’re not 100% confident in your answers, it’s time to take a closer look. That’s where we can help!
EV Charge Report
Powering Smarter Infrastructure Decisions
EV Charge Report helps councils assess and improve local EV charging infrastructure. This information is critical for ensuring your network continues to perform properly, and to exceed customer expectations.
Let us perform a comprehensive analysis to show you exactly how your EV charging network is performing — and where you can unlock more value.
We turn complex data on reliability, usage, access, and user experience into clear, actionable insights.
Our reports highlight network performance, investment priorities, and how local provision compares regionally and nationally. With data-driven recommendations, councils can plan smarter, spend wisely, and build public confidence in the shift to electric transport.
Utilisation by Site
Utilisation by Month
No of Charges
kWh sold
First Time Charge Success Rate
We also provide in depth reports which we can provide a full consultancy estimate for you including site visits and determining what is the state of your EV charging hardware, including testing for broken payment terminals (a big reason for failed charges which will potentially not show on your EV back end dashboards), plus more.
Our services
FREE Data Analysis Report
Instant insight into how your EV chargers are really performing.
Send us 12 months of utilisation data from your charging network and receive a free, one-off performance report.
You’ll discover:
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How effectively your charge points are being used
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Utilisation trends and underperforming assets
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Opportunities to improve uptime and revenue
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Clear, independent insight with no obligation
A simple, risk-free way to understand your network and identify quick wins.
Physical System Report
On-site condition, safety, and compliance assurance.
Our engineers carry out a full physical and electrical condition report of your EV charging infrastructure, including:
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Damage and condition assessment
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Electrical safety and compliance checks
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Contactless payment device review
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Confirmation of compliance with Public Charge Point Regulations
Essential for asset owners, operators, and stakeholders who need confidence their sites are safe, compliant, and working properly.
Full EV Charger Management
Ongoing performance insight, benchmarking, and expert support. Our most comprehensive service for organisations managing multiple sites or larger networks.
Includes:
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Annual system performance reporting
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Advanced data analysis and utilisation tracking
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Benchmarking against anonymised industry data
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Expert advice to improve charger usage and ROI
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Long-term compliance and performance confidence
Ideal for operators looking to maximise utilisation and protect their investment.
First-Time Charge Success (FTCSR) – The True Measure of EV Charging Reliability
Despite regulatory requirements for high charger uptime, nearly one in three charging attempts fail. This highlights a critical gap between technical availability and actual driver experience.
Click each section to learn where the real performance gaps — and opportunities — lie in your charging network.
1. The Limitations of Uptime
- The Public Charge Point Regulations 2023 require 99% uptime for rapid chargers.
- A recent study found reported uptime between 98.7–99.9%, yet only 71% of charging attempts succeed.
- Over one-third of failures occur at chargers that appear operational.
- Many units report 100% uptime but still fail due to software errors, network delays, or multiple retries.
→ Uptime measures availability, not usability.
2. A Better Metric: First-Time Charge Success Rate (FTCSR)
FTCSR measures the percentage of successful charge initiations on the first attempt, aligning directly with the real driver experience.
“Uptime tells us if a charger is available, but it doesn’t tell us if a driver can actually plug in and get a charge on the first attempt.”
Why FTCSR matters:
- Captures genuine reliability from the user’s perspective.
- Provides actionable insight for operators and regulators.
- Helps identify hidden reliability issues masked by uptime data.
3. The Impact of Aging Infrastructure
- New stations: ~85% FTCSR.
- After 3 years: drops to ~69.9%, a 15-point decline.
- Uptime reporting fails to capture this degradation.
“First-time charge success captures the real driver experience. By centering on this metric, the industry can close the gap between availability and usability and build the trust needed for mass adoption.”
4. The Path Forward
Reliable, user-friendly charging is the linchpin of mass EV adoption.
To achieve it, the industry should:
- Adopt FTCSR as a key performance metric alongside uptime.
- Invest in preventative maintenance to mitigate performance decline.
- Set consistent standards and future-proof network design for long-term reliability.
Goal: Make EV charging as seamless and predictable as filling up a petrol tank.
Don’t let hidden reliability issues erode trust in your network.
Get in touch today for a free FTCSR performance report — and see how your charging network really measures up.
What Our Clients Say
★★★★★
“We were pleased to work with such a professional and innovative organisation during the research, development and delivery of the concept. It’s really good to have such experience and expertise in our region“
Environment strategy officer
Suffolk County Council